Shipping policy
Email: info@astroapparels.com
Please allow us 1-2 working days after your order been placed to finish your product.
Standard shipping: 3-5 working days.
Package lost during shipping | Replace or Full Refund |
Tracking information didn’t update Standard shipping: 3-5 working days |
Replace or Full Refund |
Tracking information shows delivered but never received Note: The local carrier will send you an email to prove the loss, pls forward the proof email to us and report it in no more than 15 days. |
Replace or Full Refund |
Incorrect/incomplete address The package cannot be delivered due to incorrect or incomplete recipient information provided by the customer.s |
Reject |
Choose the express shipping method without a phone number | Reject |
Customer was not home when delivery | Reject |
Too many failed delivery attempts | Reject |
Customs clearance hold | Reject |
Logistics disruptions caused by political unrest/natural disasters risks/military controls/war/viruses etc. | Reject |
Remote area issue: It will take more time to ship to remote areas, some areas maybe need 2-3 months for delivery. We can’t provide any guarantee for remote address delivery. You can go to the shipping company’s official website to check if the address belongs to remote areas or not.
Hot-sell season: We will not refund if the package is shipped to the following countries: We cannot ship to the following countries: |